Order Confirmation


As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.



Order Shipment

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@elitedetox.com.au



Damages


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@elitedetox.com.au and we will process an insurance claim on your behalf.



Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Best Price Guarantee

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us please let us know and we will match it. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will refund the difference as well. To request your partial refund simply e-mail us a link to the same product on our website, within six months from the date of your order and we will process the credit accordingly.

Winix Air Purifier Detailed Specifications

Frequently Asked Questions

Why Winix?

Winix Air Purifiers are award winning, and were recently voted by customers as the #1 Air Purifier available on the Australian market. Winix Air Purifiers are designed specifically for Australian conditions with the latest technology. They are certified as compliant with Australian Standards and other Industry Standards for your confidence in quality and safety.

Is the Air Purifier covered by warranty?

Both models include a full 2 year domestic replacement warranty and 6 month non domestic warranty.*Important warranty note: Winix states; “our warranties are null and void if a consumer is using the product in any market (country) other than the one for which it was intended

What are the main differences between the 2 Winix models?

The Winix model ZERO 4 has 4 stages of air purification: pre-filter, HEPA filter, activated carbon filter and PlasmaWave.The Winix Ultimate model ZERO 5 has 5 stages of air purification: pre-filter, hospital grade HEPA filter, Activated Carbon filter, pet filter and PlasmaWave. This model has extra features and is our recommendation if you are suffering from allergies.

How do they work?

These air purifiers have an internal fan that draws polluted air through several filtration systems. Airborne particles, allergens and other pollutants are then trapped in the filters and the clean purified air is then returned into the room. The air purifier also uses PlasmaWave technology to neutralise harmful airborne viruses, bacteria, chemical vapours and gases.

What’s the best way to use an air purifier?

The manufacturer recommends running the air purifier 24/7 to provide maximum air cleaning efficiency. There are many facts that may influence how long you run your air purifier, however we suggest more is better than less – as the running costs are negligible.It’s okay to run the air purifier only in the rooms that you are occupying. As example, daytime use for the kitchen lounge areas and nighttime use for bedrooms. It’s also okay to use the air purifier only when you are sleeping, ‘a chance to recover from breathing allergens during the day, while at work, school or play’.Handy tip: Set your fan speed to ‘turbo’ for a while before going to bed. This will quickly and thoroughly clean the air of pollutants, then reset the fan speed to either ‘auto’ or ‘medium’ for the remainder of the night while sleeping.

Where should I place the air purifier?

Anywhere in the room that you are occupying. This could be your bedroom, home office or other areas of the home such as other living areas or children’s dedicated play areas. The manufacturer suggests to position the air purifier close to the centre of the room, however more practicably this can just as easily be close to the power supply socket. Sometimes, it’s appropriate to purchase more than one air purifier to ensure maximum clean air coverage for the whole family regardless of the rooms they are occupying.  

Can I leave the windows open or ajar when I use the air purifier?

Yes, it is perfectly fine to mix in a little fresh air while the air purifier is working. However, if you suffer from outdoor pollutants or allergens such as pollen, dust, smoke or chemicals then it is recommended to keep windows and doors closed.

Are they quiet?

Yes, the lowest noise level is 36.2 dBA when set on ‘low’ fan speed. Typical bedroom overnight fan speeds are auto, low and medium fan speed (43.9 dBA). 

How much do they cost to run?

As little as 1 cent for 7 hours of continuous operation while set on auto or low fan speed.‘Turbo’ fan speed is approx. 1.7 cents per hour.*

What are HEPA filters?

HEPA filters are the most efficient filter for removing tiny particles which can otherwise penetrate deep into the lungs causing many of our well known and other lesser known health problems. HEPA is an acronym for High-Efficiency Particulate Air. The Australian Standard AS4260-1997, defines the HEPA filter as a disposable, extended (concertina) media having minimum filtration efficiency of 99.97% of particles that have a size of 0.3 microns. 

Are all HEPA filters the same?

No, research suggests some air purifiers won’t effectively remove the amount of airborne pollutants as needed, yet they may be sold as having HEPA filters or having HEPA-like filters. It is important that the HEPA filter in your air purifier is a ‘true’ HEPA filter as defined by the Australian Standards, or other international Standards such as the US Dept. of Energy (DOE) and the European Standards (EN). To meet these Standards, they must have minimum filtration efficiency of 99.97% removal of tiny particles that have a size of 0.3 microns.Both ZERO 4 and ZERO 5 Winix models have certified HEPA filters. 

What does ‘medical grade’ or ‘hospital grade’ filters mean?

These terms are reference to the quality of the HEPA filters that meet the Australian industry standard of minimum filtration efficiency of 99.97% @ 0.3 microns.Both ZERO 4 and ZERO 5 Winix models are certified to meet these standards.*

Do the filters need cleaning?

Yes, both Winix models have a pre-filter which require cleaning from time to time. They can be easily removed and cleaned by either a vacuum cleaner or washed under a tap. The pre-filter captures the larger particles and prolongs the life of the HEPA filter.The HEPA filter cannot be washed – it should be replaced when alerted by the machine.The Winix model ZERO 5 (Ultimate 5 Stage) also has a washable Activated Carbon filter. Rinsing this filter in clean water rejuvenates the carbons’ absorption ability, however each time it is washed it reduces its life expectancy. Generally, it can be washed about 3-4 times during the 12-month life of the filter cartridge.

Replacement filters – how long do they last?

If you operate your air purifier continuously 24/7 in normal conditions, then you would expect to replace the filter pack/cartridge approx. once a year – longer if not operated 24hours. Both models have an indicator light to alert you when the filter pack/cartridge needs changing. 

What is PlasmaWave?

PlasmaWave technology creates negative and positive ions (no harmful ozone) that combine with water vapour molecules in the air to form hydroxyls that neutralise harmful viruses, bacteria, odour causing compounds and importantly, VOCs and other chemical vapours and gases – leaving only fresh air. Independent tests for PlasmaWave test using the live influenza (flu) virus, whereby 99.96% of this virus was neutralised within 60 mins.Remote control has on/off for the PlasmaWave feature.

Does PlasmaWave produce Ozone?

No. PlasmaWave technology does not produce harmful ozone. Independent tests confirm the ozone produced is an almost undetectable 3 ppb (parts per billion), which is substantially lower than the allowable level of 50ppb set by the USA’s FDA.

Which is better? – molded plastic casing or steel casing?

The air purifier’s modern style molded plastic casing is light weight, durable, attractive and importantly, have air tight seals for maximum air purification. Molded plastic casing is the most preferred option of leading manufactures. Independent Australian tests confirm nil air leakage for both Winix models.Air purifiers with pressed steel casing have lower production costs, but can be quite heavy (up to 20+ kg). If accidentally dented there may be increased risk of air leakage around the filters.